Trading Name: Trusted Handyman
Legal Entity: Teleios Works Pty Ltd
ABN: 15 165 361 786
Address: 18 Narracan Street, Vermont South, VIC, 3133
Phone: Refer to Front Page – Contact Us Section
Email: Refer to Front Page – Contact Us Section
Effective Date: 01/Jan/2026
These Terms & Conditions apply to services supplied by Trusted Handyman (“we”, “us”, “our”) to the customer (“you”, “your”).
The accepted quote or agreed scope of work, approved variations and these Terms together form the agreement for the job.
By accepting a quote, confirming a booking or instructing us to proceed after these Terms have been made reasonably available to you, you agree to these Terms.
A. SCOPE, ESTIMATES & MATERIALS
1. Scope of Work
We will perform the work described in the accepted quote or otherwise agreed in writing.
Service descriptions on our website are general descriptions only. The quote or agreed scope for the particular job determines what is included.
Unless expressly included, work on one item or area does not include inspection, repair, replacement or certification of surrounding or unrelated components or systems.
2. Estimates and Quotes
Photo, video and telephone estimates are based on the information reasonably available at the time.
A rough estimate or price range may change where:
- actual site conditions materially differ;
- measurements or information supplied are materially inaccurate or incomplete;
- hidden conditions are discovered;
- the customer changes the scope; or
- additional work is requested or reasonably becomes necessary.
A fixed quote applies to the scope and assumptions stated in that quote.
We will obtain approval before carrying out material additional chargeable work where reasonably practicable.
Quotes are valid for 14 days unless otherwise stated.
3. Customer Information and Measurements
You should provide materially accurate information, photographs, measurements and relevant known site information.
Where pricing or purchasing relies upon measurements or specifications supplied by you, we may rely on that information unless we have agreed to independently verify it.
Reasonable additional costs resulting from materially inaccurate or incomplete customer information may constitute additional work.
4. Existing and Hidden Conditions
Existing properties may contain deterioration, corrosion, movement, moisture damage, loose fittings, previous repairs or concealed defects.
We are not responsible for a pre-existing or hidden defect merely because it becomes apparent during or after our work.
If an unexpected condition is discovered, we may pause the affected work, explain the issue and seek approval for any additional work.
We remain responsible where our workmanship causes or contributes to damage to the extent required by applicable law.
5. Customer-Supplied Products
Where you supply a product or material, we are responsible for our installation workmanship but not for inherent product defects, incorrect dimensions, missing parts, incompatibility or manufacturing failures unrelated to our work.
Additional labour or return visits caused by an unsuitable, defective or incomplete customer-supplied product may be separately chargeable where agreed.
6. Materials and Consumables
Where included in the agreed pricing, material charges may include reasonable sourcing, purchasing, collection, transport and handling costs.
Reasonable consumable charges may include items such as screws, fixings, plugs, adhesives, sealants, tapes, abrasives and blades.
A consumables charge does not necessarily represent the retail price of a complete unopened package.
B. SITE, ACCESS & ADDITIONAL WORK
7. Access and Work Area
You must provide reasonable and safe access to the work area.
Unless otherwise agreed, the immediate work area should be reasonably clear of furniture, fragile items, belongings, vehicles, pets and other material obstructions.
Substantial additional work requested to move, dismantle or protect belongings may be separately chargeable where agreed.
8. Waiting Time
Where we attend as agreed but cannot reasonably start or continue because of circumstances within your control, reasonable waiting time may be chargeable at an agreed or disclosed rate.
Where reasonably practicable, we will advise you before material additional waiting charges accumulate.
9. Parking, Tolls and Special Access Costs
Reasonable parking, toll or unusual site-access charges necessarily incurred for the job may be passed on where disclosed or reasonably contemplated by the agreed pricing arrangement.
Material unusual costs will be discussed beforehand where reasonably practicable.
10. Minimum Service Charge
Where disclosed before booking, a minimum service or attendance charge may apply even where the physical work takes less than the minimum charging period.
The minimum charge may reflect travel, attendance, appointment allocation, tools, administration and ordinary business overheads, not only the minutes physically spent performing the work.
11. Additional and Return Visits
A return visit may be separately chargeable where required because of matters outside our responsibility, including:
- unavailable access;
- missing or unsuitable customer-supplied products;
- customer-requested changes;
- additional work;
- newly discovered conditions; or
- work by another contractor.
A return visit required solely to rectify defective workmanship for which we are responsible will not attract an additional attendance charge where applicable law requires the remedy to be provided without charge.
12. Variations
Work outside the agreed scope is a variation.
Where reasonably practicable, material variations affecting price or scope will be explained and approved before being performed.
Approval may be recorded by SMS, email or another agreed written method where legally permitted.
Where legislation requires a particular variation procedure, that procedure prevails.
13. Customer Stops Work
If you instruct us to stop work after work has commenced, you remain responsible, subject to applicable law, for properly payable amounts relating to:
- work already performed;
- approved materials reasonably committed to the job; and
- reasonable non-recoverable costs already incurred.
This does not affect a legal right to terminate because of our breach or another statutory right.
C. PRICING, CANCELLATION & PAYMENT
14. Pricing and GST
Prices displayed or quoted to residential consumers will include GST where required by Australian law.
Any cash or other payment-method discount will be separately identified.
Whether GST applies does not depend on whether a customer requests an invoice.
15. Cancellation and Rescheduling
Please provide at least 24 hours’ notice where reasonably possible.
For a confirmed appointment cancelled or rescheduled with less than 24 hours’ notice, we may charge up to $59 including GST, but not more than the reasonable loss or costs caused by the late cancellation or rescheduling.
If we have already commenced travelling, attend but cannot obtain agreed access, or the customer is unavailable, an agreed minimum attendance or call-out charge may apply.
Approved non-refundable or special-order material costs may also remain payable where reasonably incurred.
No cancellation charge applies where prohibited by law or where cancellation results from our material breach.
16. Payment
Unless otherwise agreed, small residential jobs are payable on completion.
Where an invoice is issued, payment is due by the date stated on the invoice.
Where only a separable part of the work is genuinely disputed, the parties should identify the disputed and undisputed amounts.
Any statutory right concerning withholding payment remains unaffected.
17. Overdue Invoices
If an undisputed amount remains unpaid for more than 7 days after its due date, we may charge simple interest at 10% per annum, calculated daily on the overdue amount, where this term was provided before the contract was formed.
Interest does not compound and will not apply to an amount the customer is legally entitled to withhold.
We may take reasonable lawful steps to recover a valid overdue debt.
Debt-recovery or legal costs will only be charged to the extent permitted by applicable law.
18. Deposits
A deposit may be required where agreed before work commences.
Deposits and progress payments will comply with applicable Victorian legal requirements.
Where legislation prescribes a maximum deposit or payment arrangement, that requirement prevails.
D. WORKMANSHIP, CONSUMER GUARANTEES & REMEDIES
19. Workmanship Standard
We will perform agreed work with reasonable care and skill and to the standard required by applicable law.
We aim for reasonable professional workmanship appropriate to the agreed scope, nature of the work, existing site conditions and relevant product limitations.
This is a reasonable workmanship commitment, not an unconditional guarantee of subjective or perfect satisfaction.
20. Existing Finishes and Matching
Exact matching of aged paint, plaster, timber, flooring, tiles, grout, sealant or other existing finishes may not always be reasonably achievable.
Unless exact matching is expressly agreed, we will aim for a reasonable practical match.
21. Workmanship Concerns
If you believe there is a workmanship issue, please contact us within a reasonable time after discovering it and provide reasonable information about the issue.
Where reasonably necessary, we should be given reasonable access to inspect the work.
If the issue is caused by defective workmanship for which we are responsible, we will provide the remedy required by applicable law.
22. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
23. Minor Workmanship Problems
Where a failure is minor and applicable law allows us to rectify it, we should be given a reasonable opportunity to inspect and rectify the affected work within a reasonable time.
A minor, reasonably rectifiable problem does not automatically create an entitlement to a full refund.
24. Major Failures, Refunds and Price Reductions
Where a failure is a major failure under the Australian Consumer Law, the customer has the remedies provided by that law.
Any legally required refund or price reduction will be determined according to applicable law.
Where legally relevant, satisfactory and separable work already supplied may be taken into account.
25. Change of Mind and Goodwill
Unless otherwise agreed, no refund is required merely because a customer changes their mind or later prefers another product, colour, design or provider.
We may voluntarily offer a repair, refund, discount or credit as a goodwill resolution.
A goodwill offer does not, by itself, constitute an admission of liability.
A purely voluntary refund that is not legally required may be limited to the amount paid for the disputed work.
E. COMPLAINTS, DAMAGE & DISPUTES
26. Inspection and Evidence
If you believe our work is defective or caused damage, please notify us as soon as reasonably practicable.
Where reasonably safe and practicable, we should be given an opportunity to inspect the issue before the disputed work is materially altered or removed by another person.
This does not prevent urgent work reasonably necessary for safety or to prevent significant further property damage.
Where urgent work is necessary, photographs, videos and relevant removed components should be retained where reasonably possible.
27. A Complaint Does Not Establish Liability
A complaint, allegation or demand by either party does not, by itself, establish liability.
Likewise, the fact that a problem occurs during, shortly after or near our work does not, by itself, establish its cause.
Responsibility will be assessed having regard to:
- the agreed scope;
- existing conditions;
- available evidence;
- actual causation; and
- applicable law.
28. Loss and Damage
Where our breach or defective workmanship causes loss or damage, responsibility will be determined according to applicable law.
Relevant matters may include actual causation, reasonably foreseeable loss, pre-existing conditions, contribution by other causes or persons and whether reasonable steps were taken to minimise further loss.
These Terms do not impose a monetary liability cap where doing so would unlawfully restrict statutory rights.
29. Independent Technical Expert
Where responsibility remains genuinely disputed and the disagreement is primarily technical, the parties should, where reasonably practicable, consider obtaining an opinion from an appropriately qualified and independent expert relevant to the issue.
Depending on the issue, this may include an appropriately licensed plumber, electrician, registered building practitioner, engineer or other suitable specialist.
Neither party’s allegation alone constitutes a final determination of liability.
30. Expert Costs
Where both parties agree to jointly appoint a private independent expert, the initial reasonable assessment cost will ordinarily be shared 50/50, unless otherwise agreed.
Where one party independently appoints its own expert, that party initially pays its own expert.
An expert report is evidence and is not automatically binding unless the parties lawfully agree otherwise.
Ultimate responsibility for expert costs depends on agreement, applicable law or any tribunal or court order.
31. Dispute Resolution
If a dispute arises, both parties should first attempt reasonable direct resolution.
Where appropriate, the process may include:
notification → inspection → evidence → rectification where applicable → independent technical assessment where reasonably necessary → negotiation.
Where eligible, either party may use an applicable Victorian statutory or government dispute-resolution service.
If the dispute remains unresolved, either party may exercise rights available through VCAT or a court.
F. OTHER CONDITIONS
32. Licensed and Specialist Work
We only undertake work that we are legally permitted, appropriately competent and insured to perform.
Where work requires a licensed plumber, electrician, registered building practitioner, permit, engineer or another appropriately qualified specialist, that requirement must be satisfied.
33. Third-Party Contractors
Where we merely recommend an independent contractor and you contract with and pay that contractor directly, that contractor is responsible for its own work.
Where we engage a subcontractor as part of our contractual obligation to you, we remain responsible to the extent required by applicable law.
34. Online Reviews
Customers are free to provide genuine reviews, including negative reviews, and to exercise lawful complaint rights.
A disputed allegation does not become an established fact merely because it is published online.
Nothing in these Terms authorises either party to publish unlawful material.
We may respond to reviews, provide relevant evidence to a platform and exercise legal rights otherwise available to us.
35. Victorian Domestic Building Requirements
These Terms are primarily intended for ordinary handyman, maintenance, repair and minor improvement services.
Where Victorian law requires a prescribed or major domestic building contract, registered building practitioner, insurance, permit, statutory disclosure, cooling-off period, deposit limitation, progress-payment procedure, variation procedure or another statutory requirement, that requirement prevails.
These Terms do not replace a mandatory domestic building contract.
36. Website Information
Website service descriptions and general information describe the types of services we may provide.
The accepted quote or agreed scope, approved variations and these Terms determine the agreement for the particular job.
A specifically agreed written term for a particular job will ordinarily prevail over a general website description where inconsistent, subject to applicable law.
37. Governing Law and Severability
These Terms are governed by the laws of Victoria and applicable Commonwealth laws.
If a provision is invalid or unenforceable, it will be read down where legally possible or otherwise severed to the minimum extent necessary without affecting the remaining provisions.
G. SERVICE-SPECIFIC CONDITIONS
These conditions apply only where relevant to the agreed work.
38. Painting, Plaster, Walls, Ceilings and Touch-Ups
Localised surface work does not include rectification of underlying structural movement, concealed moisture or other underlying building defects unless expressly included.
Exact matching of existing colour, sheen and texture may not always be achievable.
39. Bathrooms, Toilets, Sinks and Drains
Work is limited to the expressly agreed scope and work we are legally permitted to perform.
Surface silicone, grout or sealant work does not constitute certification or replacement of an entire concealed waterproofing system.
Clearing a blockage does not guarantee against recurrence where another unresolved underlying cause exists.
Licensed plumbing work must be performed by an appropriately licensed person where required by law.
40. TV, Pictures, Shelves, Cabinetry and Wall Mounting
Mounting suitability depends on the substrate, wall construction, fixing location, existing condition and intended load.
We may refuse installation where a reasonably suitable fixing method or substrate cannot be identified.
Unless expressly included, installation does not constitute structural engineering or certification.
The customer should not materially increase the intended load without confirming suitability.
41. Doors, Locks, Smart Locks and Cameras
Existing doors, frames and hardware may be affected by wear, movement and alignment.
Installation or adjustment of a lock does not certify the overall security of the property.
We do not control third-party apps, Wi-Fi, cloud services, subscriptions, firmware or manufacturer servers.
The customer remains responsible for lawful use of surveillance or recording equipment.
42. Gutters, Fences, Gates, Decking, Pergolas, Trees and Outdoor Work
Localised repair does not constitute certification of the entire surrounding structure or system.
We may postpone or refuse work where height, weather, access, powerlines, structural condition or another hazard makes the proposed work unsafe.
Repair or adjustment of one component of a pool or other regulated safety barrier does not constitute certification that the entire barrier complies with applicable requirements.
43. Flooring, Tiling, Concreting, Cleaning and Furniture Assembly
Localised flooring, tiling or concrete repair does not include underlying structural, moisture or substrate defects unless expressly included.
Exact matching of aged materials may not always be possible.
End-of-lease cleaning does not guarantee return of a rental bond unless expressly agreed in writing.
Furniture assembly depends on the supplied product being complete, compatible and free from manufacturing defects.
44. Renovation and Property Improvement Work
Renovation and property improvement work will only be undertaken within the scope we are legally authorised, appropriately competent and insured to perform.
Where Victorian law requires registration, a prescribed building contract, insurance, building permit, engineering, licensed trades or another statutory requirement, that requirement must be satisfied.
H. STATUTORY RIGHTS
45. Consumer Rights Prevail
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory warranty or other right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or applicable Victorian law.
Where a mandatory legal requirement conflicts with these Terms, the mandatory requirement prevails.